Support
How can we help?
Most setup and billing questions are a single click away. If yours isn't, we answer in under one business day.
Self-serve
Find an answer fast.
Search common topics — or browse the cards below.
Setup
Pair the bracelet, choose your Coach, set notifications.
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Sync
How offline buffering works, and what to do when sync stalls.
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Charging
Battery life, the charger, how often to top up.
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Subscription
The founding pilot, planned pricing, what's included.
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Refunds
Our refund policy for public launch.
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Account
Sign-in trouble, password reset, deleting your account.
Read more →
Common topics
What people ask about most.
Setup
Pair your bracelet, choose your Coach, set notifications.
Sync
Offline buffering, sync stalls, multi-device behavior.
Charging
Battery life, the charger, when to top up.
Refunds
Early access is free; our refund approach for launch.
Subscription
Free during early access; plans arrive at public launch.
Account
Sign-in trouble, password reset, deleting your account.
Send us a note
Open a ticket.
A founder reads every ticket — tell us what's happening and we'll take it from there.
Prefer a quick chat?
Open the chat bubble at the bottom-right of any page — or email support@wiseheart.me.